Sinoveda ships to customers worldwide.
-
All orders are processed within two (2) business days, excluding weekends and holidays.
-
The shipping costs displayed at checkout on Sinoveda.shop are accurate. Any additional charges such as customs fees, taxes, or tariffs are the responsibility of the customer. For any concerns regarding shipping costs, please email us at info@sinoveda.com, and we will respond within two (2) business days.
-
Please note that shipments during holidays may experience delays.
-
All updates regarding your shipment will be sent via email to info@sinoveda.com.
-
Sinoveda is not responsible for delays caused by customs, border control, or the courier.
-
Once your order is shipped, we will provide the tracking number and the courier company responsible for delivery on the day of shipment.
SHIPPING POLICY
At Sinoveda, we want you to be completely satisfied with your purchase. If you need to return an item, please note the following:
-
Customers have 30 days from the date of purchase to request a return.
To Request a Return:
-
Email us at info@sinoveda.com within the 30-day period. Please include the date the issue was discovered, a clear description of the problem, and any relevant details.
-
We will review your request and provide a decision within 2–5 business days.
Return Approval:
-
If your return is approved, we will discuss with you whether a refund or a replacement product is appropriate. In the case of an approved return, we will confirm who is responsible for shipping costs.
-
We cannot accept returns of items that are opened, contaminated, or used. All returned products must comply with Sinoveda's packaging guidelines to ensure safe and proper handling.
We appreciate your understanding and are committed to providing a smooth and fair return process.
RETURN & EXCHANGE POLICY