FAQ

Frequently Asked Questions

1. What is Sinoveda and what makes your products different?

Our brand fuses the wisdom of Eastern botanical traditions with rigorous Western-science standards. We use our proprietary Pharmaceutical Platform Technology® (PPT®) which, with AI and advanced analytics, enables us to identify and optimise the active compounds in plants — ensuring consistency, potency and quality.

2. Are your products safe and tested?

Yes. Our formulas are developed in science-driven labs, and we test for purity, potency, and absorption. For example, our product Cordyva® recently received an official Natural Product Number (NPN) from Health Canada, confirming it meets regulatory standards for safety, quality and effectiveness.

3. How do I know which product is right for me?

Each of our products is designed for specific wellness needs (e.g., bone health, respiratory support, pain relief). We recommend reviewing the product description, ingredients list and “Who It’s For” section. If you have health conditions, are pregnant, taking medication or unsure, consult your healthcare provider before use.

4. How do I take the product and how long until I see results?

Dosage varies by product — please follow the instructions on the label or our website’s product page. Some individuals report noticing benefits within a few days, while for others it may take several weeks of consistent use. Factors like diet, lifestyle and individual health status can affect response time.

5. What is your shipping and return policy?

We offer standard shipping within our service areas (please check at checkout for your location). For returns, we accept unused/unopened products within a specified time frame (see our detailed returns page). If you have issues with your order (damaged product, missing items, etc.), contact our customer service and we’ll work to make it right.

6. Do you use natural ingredients and are they suitable for special diets/allergies?

We prioritise botanical and scientifically-optimised ingredients. While many of our products are formulated with natural, plant-derived compounds, they may still contain carrier ingredients, capsules or excipients. Please check the label for allergens (e.g., gluten, soy, dairy) and if you have known allergies or dietary restrictions, review the full ingredients list or reach out to us for clarification.